Complete the form to learn what’s working, what’s not, and how to drive CX efforts forward.
Customer Experience (CX) has seen increased focus within the last 24–36 months. Despite this newfound level of appreciation, it has also been a topic subject to increased scrutiny within the industry. Why? Because companies find themselves struggling to articulate what being customer-focused means to their organization and they aren’t sure how to best activate against their planning efforts.
We surveyed 130+ industry professionals to better understand current attitudes toward CX and the popular tools organizations are using to establish a customer-centered culture. Whether you’re just starting the CX Planning process, or you are working from previously established tools, the insights gained here will surely help you in contributing to the broader CX conversation.
Get answers to burning questions like …
What would make these tools more useful for brands?
You’ll also learn about …
By the end, you’ll be able to deliver an exceptional CX strategy for any organization.