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About Us

We're a Customer Experience agency driving business impact.
2002

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Digital-Focused

Perspective matters

After many years working in top industries—and more than a few awards—we can tell you that successful, modern businesses are built around the customer. Our full-service Customer Experience (CX) agency connects digital touchpoints like websites, email, social, apps, and more to create the best experiences for your customers. True business impact follows as a result. But it takes perspectives to get there.

Where does ours come from? Customer research methods that blend the scrappy with the sophisticated. Teams with diverse backgrounds and acclaimed points of view (don’t forget we’re customers ourselves). Industries we work in every day, like: Consumer Goods, Financial & Insurance, Healthcare, Leisure, Manufacturing, and Retail. Most importantly, our perspective comes from clients who think big and can’t wait to collaborate.

The Back Story
Born Digital

We're a full-service CX agency offering services and solutions needed to keep up and thrive in the ever-changing marketing space.

Built to Transform
Results-Focused

Our award-winning work drives meaningful business impact—think more sales, leads, and higher returns on your marketing investments.

How We Innovate
Insights Driven

From weekly blog posts to industry whitepapers, we rely on deep CX and digital marketing insights to help shape our perspectives.

Work Philosophy
No Ego Here

Collaboration is an agency virtue that unites internal teams, fellow agencies, and long-standing client partners. 

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MEET THE TEAM

Experts from all backgrounds who have worked with smaller, bigger, and totally iconic brands.

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Kim Towne

Director of Analytics

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Emily Patterson

Senior Manager, Account Services

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Hallie Pendergast

Account Coordinator

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Julie Sablar

Director of Social Media

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Kaylyn Bredon

Vice President, Creative & UX

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Chelsea Lord

Senior Art Director, UX Specialist

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Erin Bratcher

Director, Account Services

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Patrick Locy

Executive Portfolio Director

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Joe Sano

Chief Operating Officer

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Kate Miller

Art Director

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Kristen Hazen

Senior UX Designer

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Sarah Kahley

Senior Strategist

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Steve Agganis

President

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Wes Meermans

Executive Portfolio Director

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Dani Kaufman

Associate Analyst

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Kathy Weible

Chief Financial Officer

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Vaidehi Thakkar

Associate Strategist

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Ryan James

Creative & UX Copywriter

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Sarah Kalb

Senior Web Producer

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Kayli Hamilton

Front End / PHP Developer

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Millie Rosasco

UX Architect

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David Smith

VP, Strategy

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Thomas Benschoter

Senior Director, Account Services

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Caroline Savoy

Senior Manager, Account Services

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Amanda Albanese

Executive Portfolio Director

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Alison Trickett

Chief Growth Officer

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Savannah Neeley

Designer

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Bridget Stapleton

HR Manager

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Nick Deamons

Senior Front-End Developer

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Jose Robinson

Sr. PHP Developer

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Emily Parham

Strategist

Rhonda Fuller

RhondaFuller

Controller

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Bart Skinner

Senior Director, Technology Services

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Marc Downer

.NET Developer

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Teal Taylor

Director, Client Growth

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Dan Risko

Network Administrator

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Josh Taguiam

Senior Art Director