Blog :: User Experience

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Adopt a Customer Experience Mindset for a Better User Experience

Qualtrics’s 2016 installment of Customer Experience Week recently wrapped up and Mindstream Interactive is busy compiling and sharing lessons learned from one of the customer service industry’s most compelling events.

The Author Experience: Part 2

Having a plan for creating an optimal author experience, and then supporting the author post-launch, is the key to putting a plan into action.

The Author Experience: Part 1

With content strategy taking center stage, there is one critical component that is often overlooked – the author experience.